Returns & Exchanges
At Footpatrol UK, we offer a straightforward returns process allowing you to send back any unwanted items within 28 days of receipt for a full refund or exchange. Please ensure all sneakers and apparel are in their original, unworn condition with all tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging; please ensure shoeboxes are protected inside an outer mailing bag or box to avoid damage during transit.
Choose a Carrier
Select your preferred delivery service from our portal options to generate a prepaid shipping label or a QR code for paperless drop-off.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to your original payment method within 5-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing