Frequently Asked Questions
Everything you need to know about shopping with Footpatrol UK.
How long does standard UK delivery take?
Standard delivery typically takes 3 to 5 working days. You will receive a tracking link via email once your order has been dispatched from our warehouse.
What is your return policy for limited release sneakers?
You can return most items within 28 days of receipt for a full refund, provided they are in their original, unworn condition with all tags and packaging intact. Please note that some high-demand raffle items may have specific terms.
Can I track my international order?
Yes, we offer worldwide shipping. Once your order leaves our facility, you will receive an international tracking number to monitor your package's journey through customs to your doorstep.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I enter a Footpatrol Launch raffle?
To enter a raffle for limited edition releases, you must download the Footpatrol Launches app, create an account, and follow the entry instructions for the specific product you are interested in.
Are all the products on your site authentic?
Absolutely. Footpatrol is an authorized premium retailer. Every product we sell, from footwear to apparel, is 100% authentic and sourced directly from the brands.